Because unexpected and urgent things happen...
Kulhay Wellness Centre is a small boutique clinic, and in order to provide you and others with excellent customer service and access to appointments during peak times, we reserve that time just for you.
Without sufficient notice, we end up turning away other patients. When patients are unable to make their scheduled appointments, we are unable to best serve our customers waiting for that spot.
For individual appointments, we respectfully request 24-hours' notice to cancel or reschedule your appointment.
... and because as much as we love what we do, this is how we make our living.
We charge 50% of the services booked. This will only be charged to customers who repeatedly miss their appointments or fail to give us cancellation notice of 24 hours.